Empowering financial and crypto industry with full-service software development and operations.
Fully Integrated Software Solutions for Businesses
Empowering financial and crypto industry with full-service software development and operations.
Empowering financial and crypto industry with full-service software development and operations.
Empowering financial and crypto industry with full-service software development and operations.
At MENA Integrated Technology Services, our mission is to deliver innovative software service models that empower financial and cryptocurrency businesses. We strive to enhance productivity and efficiency through technology-driven and fully integrated approaches.
Privacy Policy
Introduction
Last Updated: August 15, 2025
This Privacy Policy ("Policy") describes how MENA Integrated Technology Services ("MITS," "we," "us," or "our") collects, uses, discloses, protects, and otherwise processes personal data in connection with the services we provide ("Services"). Our Services currently include and in the future may add software operations maintenance, cybersecurity, compliance monitoring, KYC and onboarding, trade monitoring, crypto accounting, human resources support, and related technology solutions tailored to companies in both financial industry and cryptocurrency industry, such as digital banks, crypto exchanges, crypto wallets, commodity-backed token issuers, and security token issuers.
We primarily provide business-to-business (B2B) Services to our clients ("Clients"), who are typically the data controllers responsible for the personal data of their end-users ("End-Users"). In providing these Services, we act as a data processor on behalf of our Clients and may process sensitive personal data, financial data, transaction data, trading data, and other information related to End-Users. This Policy applies to personal data we process in the course of delivering our Services, as well as any personal data collected through our website, communications, or other interactions.
We are committed to protecting the privacy and security of personal data in compliance with applicable data protection laws, including but not limited to those in the Middle East and North Africa (MENA) region, the General Data Protection Regulation (GDPR) where applicable, and other international standards. If you are an End-User whose data is processed by us on behalf of a Client, please refer to the Client's privacy policy for information on how they handle your data. This Policy does not apply to data processed by our Clients independently.
By using our Services or providing personal data to us, you acknowledge that you have read and understood this Policy. If you do not agree with our practices, please do not provide us with personal data or use our Services.
Information We Collect
We collect and process various types of personal data depending on the nature of our Services and our relationship with Clients and End-Users. The categories of personal data may include:
We do not intentionally collect personal data from children under the age of 18. If we become aware that we have collected such data, we will take steps to delete it.
How We Collect Information
We collect personal data through the following methods:
How We Use Your Information
We process personal data for the following purposes, based on legitimate business needs, contractual obligations, legal requirements, or consent where applicable:
We process data as a processor under instructions from our Clients (controllers) and do not use it for our own marketing purposes unless explicitly consented to.
Sharing and Disclosure of Information
We may share personal data with:
We do not sell personal data to third parties.
Data Security
We implement robust security measures to protect personal data, including encryption, access controls, firewalls, regular audits, and compliance with industry standards like ISO 27001. However, no system is completely secure, and we cannot guarantee absolute protection. In the event of a data breach, we will notify affected parties and authorities as required by law.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g., AML retention periods of 5-10 years), or resolve disputes. After this period, data is securely deleted or anonymized. Specific retention periods are defined in our data processing agreements with Clients.
International Data Transfers
As a MENA-based company, we may transfer personal data to countries outside the MENA region, including to Clients or providers in the EU, US, or elsewhere. We ensure such transfers comply with applicable laws through mechanisms like standard contractual clauses, adequacy decisions, or binding corporate rules.
Your Rights
Depending on your location and applicable laws (e.g., GDPR, UAE Federal Law on Personal Data Protection), you may have rights regarding your personal data, including:
To exercise these rights, contact us at the details below. If you are an End-User, please direct requests to the relevant Client first, as they are the data controller. We will respond within the legally required timeframe (e.g., 30 days under GDPR).
Children's Privacy
Our Services are not directed to children under 18, and we do not knowingly collect their personal data. If we discover such collection, we will delete the data promptly.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be posted on our website with the revised "Last Updated" date. Continued use of our Services after changes constitutes acceptance.
Contact Us
If you have questions about this Policy or our data practices, please contact our Data Protection Officer at:
MENA Integrated Technology Services
Meydan Grandstand, Meydan Road, Dubai, UAE
Email: privacy@mits.net
Phone: +971 501934335
For complaints, you may also contact relevant data protection authorities in your jurisdiction.
We know that our clients have unique needs. Send us a message, and we will get back to you soon.
Meydan GrandStand - Al Meydan Road - Dubai - United Arab Emirates
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